Returns & Exchange Policy

At ERD Group, we stand behind the quality of our electronics and offer a hassle-free 15-day return policy for all manufacturing defects. Our goal is to ensure your technical equipment meets the highest standards of performance and reliability.

Return Process

• 1.
  Initiate Request

  Log into your account and submit a return request through our portal or contact our support team with your order ID and proof of purchase.

• 2.
  Quality Inspection

  Once approved, securely pack the electronic device in its original packaging including all accessories and cables for safe transit.

• 3.
  Ship the Product

  Affix the provided prepaid shipping label to your package and drop it off at any authorized courier partner location.

• 4.
  Refund Processing

  After our technicians verify the device's condition, your refund or replacement will be processed within 5-7 business days.